Customer Success Manager at WorkStep

Posted on: 02/14/2021

Location: (REMOTE)

Crunchbase | Glassdoor: 5.0 / 5 | Original Source


At WorkStep, we make the industrial sector a better place to work. For workers, we provide intelligent job matching, skill development & feedback loops. For enterprise customers, our technology helps source, screen, train & retain hourly talent at scale. We are looking to expand our fully-remote Customer Success team with a Customer Success Manager who can act as a strategic partner and main point of contact for the stakeholders at our enterprise accounts. Our ideal candidate is solution-focused, growth-minded and takes a consultative and data-centered approach to account management. This role will report to our Customer Success Lead. Responsibilities * Serve as the dedicated post-sales point of contact with WorkStep's enterprise customers * Lead new enterprise customer onboarding * Drive increased user engagement * Advise around best practices and solutions to ensure customers are getting the most value out of WorkStep's offerings * Proactively share progress on success metrics with customers on a regular basis through QBRs * Identify and facilitate upsell and expansion opportunities * Act as voice of customer internally to provide feedback on how WorkStep can increase the value provided and better serve our customers **Requirements** * More than 1 year of experience in a customer success or account management role * Experience managing enterprise level accounts at a B2B SaaS company * Passion for the WorkStep mission Preferred Experience * Understanding of stakeholder concerns in HR Recruitment and Retention * Previous experience in a rapidly growing startup environment **Benefits** * Competitive compensation * Unlimited PTO * Top-notch technology * Quarterly team building on-sites * Work space stipend * Competitive company-sponsored health, vision, and dental benefits package * Opportunity to join a passionate, motivated, and fun team at an early stage to help shape and execute on our mission